About Atelier Origins
Atelier Origins is a brand focused on home decoration by compiling sustainable, eco-friendly and homemade traditional products which transform into modern, sophisticated and unique home decoration items.
With its wide network of weavers, dyers and local artists, Atelier Origins conducts its business with the highest standards of fairness, honesty and integrity by aiming to provide high-quality, authentique, unique products with excellent customer service and clear information.
We blend our origins with modern home decoration.
We source products from local and eco-friendly producers.
We care about ethics and fair trade codes.
We provide serial numbers with all products to be sold.
All products are limited and handmade by local producers or artists.
HOW CAN I CONTACT ATELIER ORIGINS?
For all your questions, recommendations, or complaints you can use firstname.lastname@example.org e-mail address. Atelier Origins loves hearing all your feedback.
DO YOU PROVIDE INTERNATIONAL DELIVERY?
Yes. We globally send the products via DHL, UPS, and TNT/FEDEX. Free shipping on orders over 250USD. Import clearance and any applicable local taxes or import duties are subject to the buyer.
HOW DO YOU PACK THE PRODUCTS?
We pack every product with care, attention, and love. We send our customers one backpack and one shopping bag made of raw cloth. We will be delighted if you re-use these bags in your daily life instead of plastic bags.
CAN I BUY ATELIER ORIGINS PRODUCTS FROM ANOTHER WEBSITE?
Yes. Atelier Origins Limited Company has a store in Amazon USA, CANADA, MEXICO, and SINGAPORE. On our website, we provide Amazon ID of some products we sell. Copy the ID of the products you want to purchase (Amazon ID: xxx) Log into your Amazon account. Type or paste Amazon ID of Atelier Origins product in the search bar. You will see our products in search results. Add the item into your Amazon basket and place your order. Atelier Origins will ship your product on a determined day. Our handling/preparation day is 1-3 days depending on the product.
DO YOU COLLECT MY CREDIT CARD NUMBER?
No. We don’t collect your credit card number when you visit our website or place an order online. Payment providers collect your credit card first and last 4 digits in order to execute payment with your issuer bank. Atelier Origins works with international payment providers, PayU and iyzico.
ARE YOUR PRODUCTS UNIQUE?
Most of them are unique or made in limited quantities. Atelier Origins works with local manufacturers or artists who are crafting handmade products.
HOW DO I TRACK MY ORDER?
You can track your order with the tracking number provided by Atelier Origins. You can login into the related parcel company's website and get tracking information.
HOW CAN I REQUEST B2B or BULK SALES?
Learn more about B2B sales options by sending us an e-mail (email@example.com).
DO I HAVE WITHDRAW RIGHT?
You have the right to withdrawal from the Agreement without any reason and/or paying penalty clause within 14 (fourteen) days from the date of delivery of products to you or to the third party designated by you. More details in the Distant Sale Agreement.
HOW DO I RETURN A PRODUCT?
Your custom rug order will ship within twenty business days from the time your order is placed. Once your order is completed, you will receive an e-mail notification with instructions for delivery via email. If your order shows signs of major damage, please contact our Customer Service team immediately for resolution via firstname.lastname@example.org.
Vintage, custom-made, and handmade products are not eligible for returns or exchanges.
Incorrect, Damaged, or Missing Items
If your order is incorrect, damaged, or missing items, please contact Customer Service at email@example.com and we will arrange a return and replacement at our expense.
Other Eligible Returns
If you wish to return your purchase for any other reason, you may do so within 30 days of receiving the order by using one of the methods following. Products must be received in their original, unused condition and packaging.
CAN I PLACE AN ORDER WITH MULTIPLE SHIPPING ADDRESSES?
No. A new order must be placed for each new shipping address.
CAN I MAKE CHANGES TO MY CURRENT ORDER?
We deliver orders to parcel companies in 24 hours. If your product is not delivered to the parcel company we can make changes. Either way we will try our best to satisfy your needs.